Shipping Policy

Last Updated: 12 January 2026

Welcome to Shoppermaart, operated by ZENOVERSE TECHNO PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). This Shipping Policy explains how orders are processed and delivered on our multi-vendor fashion platform.

By placing an order on Shoppermaart, you agree to the terms outlined below.

1. Shipping Coverage

  • We currently ship orders across India.

  • Delivery locations may vary depending on vendor serviceability and courier partner availability.

  • Some remote or restricted areas may not be serviceable.

2. Order Processing Time

  • Orders are processed by individual vendors after order confirmation.

  • Processing time typically ranges from 1–3 business days, unless otherwise mentioned on the product page.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeline

  • Estimated delivery timelines range between 3–10 business days, depending on:

    • Vendor location

    • Delivery address

    • Courier partner

  • Delivery timelines are estimates and may vary due to external factors such as weather, logistics delays, or public holidays.

4. Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout.

  • Some vendors may offer free shipping on selected products or order values.

  • Shipping charges may vary based on product type, weight, and delivery location.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.

  • You can also track your order through the My Orders section on your Shoppermaart account.

6. Split Shipments

  • Orders containing multiple items from different vendors may be shipped separately.

  • In such cases, delivery dates may vary for each item.

7. Delivery Attempts

  • Courier partners will make multiple delivery attempts.

  • If delivery fails due to incorrect address or unavailability, the order may be returned to the vendor.

  • Re-shipping charges may apply in such cases.

8. Damaged or Missing Packages

  • If your package arrives damaged or tampered with, please refuse delivery and contact customer support immediately.

  • For missing items or partial deliveries, notify us within 48 hours of delivery.

9. Vendor Responsibility

  • Vendors are responsible for timely dispatch and proper packaging of products.

  • Shoppermaart acts only as a facilitator and is not responsible for courier delays beyond vendor control.

10. International Shipping

  • Currently, Shoppermaart does not offer international shipping.

  • This policy will be updated if international shipping becomes available.

11. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.

12. Contact Us

If you have any questions regarding shipping, please contact us:

Company Name: ZENOVERSE TECHNO PRIVATE LIMITED
Address:  D-9, Ground floor, Sector 3, Noida, Gautambuddha nagar, Uttar Pradesh, India- 201301
Email: info@zenoverse.in
Phone: ‪+91 9910656241