PRIVACY POLICY

Last Updated: 12 January 2026

Welcome to Shoppermaart, operated by ZENOVERSE TECHNO PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, store, and safeguard your information when you visit, access, register, or make a purchase through our website and services.

This Privacy Policy is prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing or using Shoppermaart, creating an account, placing orders, or otherwise providing your information, you expressly consent to the collection, storage, processing, and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

Full Name
Email Address
Phone Number
Shipping & Billing Address
Payment-related information (processed securely through third-party payment gateways)

b) Account & Vendor Information

Login credentials
Order history
Vendor/store information for sellers registered on our platform
Business-related information submitted by vendors

c) Technical & Usage Information

IP address
Browser type and device information
Operating system and device identifiers
Pages visited and time spent on the site
Cookies and tracking technologies
Website interaction and usage behavior

2. Consent to Data Collection and Processing

By accessing or using our website, creating an account, placing orders, subscribing to communications, or otherwise submitting personal information, you expressly consent to the collection, storage, processing, transfer, and use of your personal information for the purposes described in this Privacy Policy.

Where required under applicable law, separate or explicit consent may be obtained for:

Marketing communications
Promotional offers
Specific data processing activities

You may withdraw your consent at any time by contacting us using the details provided below, subject to legal and contractual obligations.

3. How We Use Your Information

We use your information for legitimate business purposes, including to:

Process orders and payments
Deliver products and services
Manage customer and vendor accounts
Communicate order updates, offers, and support requests
Improve website functionality and user experience
Analyze website performance and customer preferences
Prevent fraud, abuse, unauthorized activity, and security threats
Comply with legal, tax, and regulatory obligations

4. Multi-Vendor Marketplace

Shoppermaart operates as a multi-vendor marketplace platform.

Registered vendors may access limited customer information strictly for:

Order fulfillment
Delivery coordination
Customer support related to purchases

All vendors are expected to comply with applicable privacy and data protection laws.

However, we are not responsible for the independent privacy practices, actions, or policies of third-party vendors operating on the platform.

Users are encouraged to review vendor information carefully before making purchases.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance website functionality and performance
Remember user preferences and login sessions
Analyze traffic and usage behavior
Improve website experience and personalization

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

6. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

Trusted service providers
Payment gateway providers
Courier and logistics partners
Hosting and IT service providers
Vendors for order processing and fulfillment
Legal authorities or regulators when required by law

All third parties receiving personal information are expected to maintain appropriate confidentiality and security standards.

7. Data Security

We implement commercially reasonable technical, administrative, and organizational security measures to protect personal information against:

Unauthorized access
Misuse or disclosure
Loss or destruction
Alteration or security breaches

Security measures may include:

Secure servers and hosting infrastructure
SSL encryption
Restricted access controls
Secure payment integrations
Routine monitoring and security practices

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary for:

Order processing and fulfillment
Customer support and account management
Fraud prevention and dispute resolution
Legal, tax, and regulatory compliance
Enforcement of agreements and policies

When information is no longer required, we securely delete, anonymize, or dispose of personal data in accordance with applicable laws and reasonable business practices.

9. Your Rights

Subject to applicable laws, including the DPDP Act, you may have the right to:

Access your personal information
Correct inaccurate or outdated data
Request deletion of your personal data
Withdraw consent for marketing communications
Request details regarding processing of your data
Raise grievances regarding privacy or data handling

To exercise your rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

Their privacy practices
Website content
Security policies
Terms or policies of third-party platforms

Users are encouraged to review the privacy policies of such external websites before sharing personal information.

11. Children’s Privacy

Shoppermaart is intended only for individuals who are 18 years of age or older.

We do not knowingly collect, store, or process personal information from individuals under 18 years of age.

If we become aware that such information has been collected, we will take reasonable steps to promptly delete the data.

12. Compliance with Applicable Laws

We process personal information in accordance with applicable Indian laws, including:

Information Technology Act, 2000
Information Technology (SPDI Rules), 2011
Digital Personal Data Protection Act, 2023 (DPDP Act)

We are committed to lawful, fair, transparent, and secure processing of personal information.

13. Grievance Officer

In accordance with applicable Indian laws and the DPDP Act, users may contact our designated Grievance Officer regarding concerns, complaints, or issues related to personal data or privacy practices.

Grievance Officer Details

Company Name: ZENOVERSE TECHNO PRIVATE LIMITED

📧 Email: grievance@zenoverse.in
📞 Phone: +91 9910656241

Address:
D-9, Ground Floor, Sector 3,
Noida, Gautam Buddha Nagar,
Uttar Pradesh, India – 201301

We will make reasonable efforts to resolve grievances within the timelines prescribed under applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, technical, legal, or regulatory changes.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

ZENOVERSE TECHNO PRIVATE LIMITED

📧 Email: info@zenoverse.in
📞 Phone: +91 9910656241