TERMS & CONDITIONS

Last Updated: 12 January 2026

Welcome to Shoppermaart, operated by ZENOVERSE TECHNO PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of our website, services, products, and platform features. By accessing, browsing, registering, or using Shoppermaart, you agree to comply with and be legally bound by these Terms & Conditions, along with our Privacy Policy and any additional policies displayed on the platform.

If you do not agree with any part of these Terms, please discontinue use of the website immediately.

1. Definitions

For the purpose of these Terms:

  • Platform refers to the Shoppermaart website, applications, services, and related systems.

  • User refers to customers, visitors, vendors, sellers, or anyone accessing the platform.

  • Vendor/Seller refers to third-party sellers listing or selling products through Shoppermaart.

  • Customer refers to users purchasing products from vendors through the platform.

  • Company refers to ZENOVERSE TECHNO PRIVATE LIMITED.

2. Nature of Services

Shoppermaart operates as a multi-vendor online marketplace platform for fashion and lifestyle products for men, women, and kids.

We act solely as an intermediary facilitating transactions between vendors and customers.

Unless explicitly stated otherwise:

  • We do not manufacture, own, stock, or directly sell products listed by vendors

  • We are not responsible for vendor product quality, accuracy, legality, or fulfillment

  • Product listings, descriptions, pricing, and warranties are provided by vendors

3. Eligibility

By using this platform, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding agreements under Indian law

  • All information provided by you is accurate, current, and complete

We reserve the right to refuse service or terminate access if eligibility requirements are not met.

4. Account Registration & Security

Users may be required to create an account to place orders, access features, or sell products.

You agree that:

  • Account credentials must be kept confidential

  • You are responsible for all activities under your account

  • Information provided during registration must remain accurate and updated

You must notify us immediately if you suspect unauthorized account access or misuse.

We reserve the right to suspend or terminate accounts involved in:

  • Fraudulent activity

  • Policy violations

  • Misuse of the platform

  • False or misleading information

5. Vendor Responsibilities

Vendors using Shoppermaart agree to:

  • Provide accurate product descriptions, pricing, specifications, and images

  • Fulfill orders responsibly and within reasonable timelines

  • Comply with applicable laws, regulations, and platform policies

  • Handle customer information responsibly and solely for order fulfillment purposes

  • Avoid listing counterfeit, prohibited, or illegal products

Shoppermaart does not independently verify all vendor listings and shall not be liable for:

  • Vendor misconduct

  • Product quality or authenticity

  • Shipping delays caused by vendors

  • Warranty disputes

  • Incorrect listings or representations

Any disputes relating to vendor products may need to be resolved directly with the respective vendor, subject to applicable law.

6. Orders & Payments

  • All prices are listed in Indian Rupees (INR) unless otherwise specified

  • Payments are processed securely through authorized third-party payment gateways

By placing an order:

  • You confirm that the payment information provided is lawful and authorized

  • Orders are treated as purchase requests and may be accepted or rejected

We reserve the right to:

  • Cancel or refuse orders

  • Limit quantities purchased

  • Verify customer details before processing orders

Orders may be cancelled due to:

  • Product unavailability

  • Pricing or technical errors

  • Fraud prevention checks

  • Suspected unauthorized activity

7. Shipping & Delivery

Delivery timelines vary depending on:

  • Vendor location

  • Product availability

  • Courier and logistics partners

  • Delivery destination

Estimated delivery timelines are indicative only and not guaranteed.

Shoppermaart shall not be liable for delays caused by:

  • Courier services

  • Vendor processing delays

  • Weather conditions

  • Government restrictions

  • Technical or operational disruptions

  • Other unforeseen events beyond reasonable control

Customers are responsible for providing accurate shipping and contact information.

8. Returns, Refunds & Cancellations

Return, refund, replacement, and cancellation policies may vary depending on the vendor and product category.

Customers are advised to carefully review:

  • Vendor-specific return policies

  • Product eligibility conditions

  • Refund timelines and limitations

Shoppermaart acts only as a platform facilitator and does not independently guarantee refunds unless required under applicable law or platform policy.

Refund approvals remain subject to vendor verification and policy compliance.

9. Intellectual Property Rights

All content available on the platform, including but not limited to:

  • Logos

  • Graphics

  • Text

  • Product layouts

  • Website design

  • Software

  • Images and branding elements

is the intellectual property of ZENOVERSE TECHNO PRIVATE LIMITED or its licensors and is protected under applicable intellectual property laws.

Users may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

  • Commercially exploit

any platform content without prior written permission.

10. Prohibited Activities

Users must not:

  • Violate applicable laws or regulations

  • Upload false, misleading, defamatory, or infringing content

  • Interfere with website security, servers, or operations

  • Attempt unauthorized access to systems or accounts

  • Use bots, scraping tools, or automated systems without authorization

  • Engage in fraudulent, abusive, or harmful activities

Violation of these rules may result in suspension, termination, or legal action.

11. Disclaimer of Warranties

The platform, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Continuous or uninterrupted website availability

  • Error-free functionality

  • Accuracy or completeness of listings

  • Vendor performance or product quality

Third-party vendors are independently responsible for their products and services.

12. Limitation of Liability

To the maximum extent permitted under applicable law, Shoppermaart and ZENOVERSE TECHNO PRIVATE LIMITED shall not be liable for:

  • Product defects or vendor disputes

  • Indirect, incidental, punitive, or consequential damages

  • Loss of profits, revenue, business, or data

  • Delays, technical interruptions, or platform downtime

  • Unauthorized access or cybersecurity incidents beyond reasonable control

Your use of the platform is entirely at your own risk.

In all circumstances, our maximum liability shall not exceed the amount paid by you for the relevant order or transaction.

13. Indemnification

You agree to indemnify, defend, and hold harmless ZENOVERSE TECHNO PRIVATE LIMITED, its directors, employees, affiliates, and partners from any claims, damages, liabilities, losses, or expenses arising from:

  • Your use of the platform

  • Violation of these Terms

  • Violation of laws or third-party rights

  • Fraudulent or unlawful conduct

14. Suspension & Termination

We reserve the right to suspend, restrict, or terminate access to the platform without prior notice if:

  • These Terms are violated

  • Fraudulent or suspicious activity is detected

  • User conduct harms the platform, vendors, or other users

  • Legal or regulatory compliance requires such action

Termination may result in removal of account access and associated services.

15. Force Majeure

We shall not be held liable for delays, interruptions, or failure in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods, earthquakes, fires, or pandemics

  • Government restrictions or actions

  • Internet, server, or infrastructure failures

  • Labor disputes or transportation disruptions

  • Cyberattacks or unforeseen technical failures

During such events, obligations may be temporarily suspended.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the platform, or transactions conducted through Shoppermaart shall fall under the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India.

17. Changes to Terms

We may update or revise these Terms & Conditions periodically due to operational, legal, or regulatory changes.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

18. Contact Information

For any questions, concerns, or legal notices regarding these Terms & Conditions, please contact:

ZENOVERSE TECHNO PRIVATE LIMITED

📧 Email: info@zenoverse.in
📞 Phone: +91 9910656241

Address:
D-9, Ground Floor, Sector 3,
Noida, Gautam Buddha Nagar,
Uttar Pradesh, India – 201301