Terms and Conditions

Last Updated: 12 January 2026

Welcome to Shoppermaart, operated by ZENOVERSE TECHNO PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website and services. By accessing or using Shoppermaart, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Definitions

  • Platform refers to the Shoppermaart website.

  • User refers to customers, visitors, and vendors accessing the platform.

  • Vendor/Seller refers to third-party sellers offering products on Shoppermaart.

  • Customer refers to users purchasing products through the platform.

2. Nature of Services

Shoppermaart is a multi-vendor online fashion marketplace for men, women, and kids. We act as a facilitator connecting vendors and customers. We do not manufacture or own the products listed by vendors unless explicitly stated.

3. User Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age

  • You are legally capable of entering into a binding agreement

  • Information provided by you is accurate and complete

4. Account Registration

  • Users may be required to create an account to place orders or sell products.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Shoppermaart reserves the right to suspend or terminate accounts for misuse or violation of these Terms.

5. Vendor Responsibilities

Vendors agree to:

  • Provide accurate product descriptions, pricing, and images

  • Fulfill orders in a timely manner

  • Comply with applicable laws and platform policies

  • Handle customer data responsibly and only for order fulfillment

Shoppermaart is not liable for vendor actions, product quality, or fulfillment issues.

6. Orders & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Payments are processed securely via third-party payment gateways.

  • Order confirmation does not guarantee acceptance; vendors reserve the right to cancel orders due to stock or other issues.

7. Shipping & Delivery

  • Delivery timelines vary based on vendor and location.

  • Estimated delivery dates are indicative and not guaranteed.

  • Shoppermaart is not responsible for delays caused by logistics partners, vendors, or unforeseen circumstances.

8. Returns, Refunds & Cancellations

  • Return, refund, and cancellation policies may vary by vendor.

  • Customers must review the vendor-specific return policy before placing an order.

  • Shoppermaart acts only as a facilitator and does not guarantee refunds unless applicable under platform policy or law.

9. Intellectual Property

All content on the platform, including logos, text, graphics, and design, is the property of ZENOVERSE TECHNO PRIVATE LIMITED or its licensors. Unauthorized use, reproduction, or distribution is prohibited.

10. Prohibited Activities

Users must not:

  • Violate any applicable laws or regulations

  • Upload false, misleading, or infringing content

  • Interfere with platform security or operations

  • Use the platform for fraudulent or unauthorized purposes

11. Limitation of Liability

Shoppermaart shall not be liable for:

  • Product quality, authenticity, or vendor disputes

  • Indirect, incidental, or consequential damages

  • Losses arising from unauthorized access or technical issues

Use of the platform is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless ZENOVERSE TECHNO PRIVATE LIMITED, its directors, employees, and affiliates from any claims, damages, or losses arising from your use of the platform or violation of these Terms.

13. Termination

We reserve the right to suspend or terminate access to the platform at our discretion, without prior notice, for violations of these Terms or applicable laws.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.

15. Changes to Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting on the website.

16. Contact Information

For questions or concerns regarding these Terms, please contact us:

Company Name: ZENOVERSE TECHNO PRIVATE LIMITED
Address:  D-9, Ground floor, Sector 3, Noida, Gautambuddha nagar, Uttar Pradesh, India- 201301
Email: info@zenoverse.in
Phone: ‪+91 9910656241